Mukeke - picture this!

GENERAL TERMS OF TRADE

General Terms of Purchases and Sales via the Internet platform www.mukeke.com, executed through LOVE, s.r.o. Company, residing in Ivanska Street 25, 823 75 Bratislava, ICO: 4419239, DIC: 2022634647, bank account No 2629835231/1100, TATRABANKA a.s. (hereinafter referred to as “General Terms of Trade”).

Part I.
General Terms of Trade.

Article I.
Recitals.

1) These general trade terms create a binding relationship between the buyer and the seller, in the process of buying and selling by means of ordering the goods using one of the ways presented in these General Terms of Trade- during delivery, receipt and payment for the ordered goods. By placing, that is, by sending the order, the buyer expresses his/her agreement with the terms of trade, and also, acknowledges that he/she is familiar with the terms, and that the data provided in the order are true and complete.

2) The seller is understood to be LOVE s.r.o. Company, residing in Ivanska Street 25, 823 75 Bratislava, ICO: 4419239, DIC: 2022634647 (hereinafter referred to as “the Seller”).

3) The buyer is understood to be any physical entity that is fully competent to perform legal operations, and that has ordered goods from the seller. The buyer is the one who initiates the process of closing the deal with the seller.

4) The order is understood to be the ordering of goods by the buyer from the seller by means of the Internet platform www.mukeke.com, e-mail, telephone or fax. The order is a draft of the contract that is proposed by the buyer. After the order is accepted by the seller and confirmed to the buyer, the draft will become the contract.

5) The contract is understood to be a purchase agreement entered into between the buyer and the seller that is binding upon both parties.

6) The goods are understood to be all products listed in the offer of Internet platform www.mukeke.com.

Article II.
Ordering Goods.

1) The order can be placed by means of the Internet platform www.mukeke.com, e-mail, telephone or fax.

2) Every order has to contain the following information:
Physical entity: Name and surname, his/her permanent address, delivery address (if different from permanent address), telephone number, name of the product, quantity, price, mode of payment, and a requested delivery date.

3) The order that does not contain all the information mentioned in Article II, item 2, will not be accepted by the seller.

4) The seller will enter the order into the system; or rather process the orders according to the sequence of their arrival.

5) The seller will confirm the acceptance of the order via e-mail, or telephone and advise the buyer of the delivery date. If the buyer does not agree with the date of delivery, he/she can cancel the order. Any cancellation by the buyer has to be announced to the seller at least 24 hours before the goods are dispatched by the seller. After that date, an order cancellation cannot be accepted.

Article III.
Goods Delivery and Assumption of Ownership

1) The seller is obligated to deliver the goods on time, and to the place as agreed with the buyer in the order confirmation (as stated in the Article II, item 5 of the General Terms of Trade document).

2) The seller provides delivery via Slovenska posta; the mode of payment is collection upon delivery. The tentative time of delivery is 3-4 days within the Slovak Republic. A different method of delivery is possible upon mutual agreement between the buyer and the seller, following the order confirmation in compliance with Article II, item 5 of this General Terms of Trade document.

3) The time of delivery as stated in Article III of this General Terms of Trade document is only tentative (not binding). The time of delivery that is binding is the time that is stated in Article III, item1; i.e. the time that both parties (the seller and the buyer) agreed upon when the order was confirmed by the seller.

4) The total cost of postage, transportation, and goods insurance, if delivered as described in the Article III, item 2, is 200.00 Sk within the Slovak Republic, and 400.00 Sk within the Czech Republic.

5) The buyer is obligated to assume ownership at the place and time as agreed upon.

6) When assuming ownership of the goods that was delivered by the seller, the buyer is obligated to acknowledge that the delivery is consistent with the order, and that it is also complete; this has to be stated in the delivery document. Any later claims concerning the quantity, or the physical tampering with the goods will not be taken in consideration by the seller.

Article IV.
Price, Mode of Payment and Purchase

1) The price of the goods ordered, as stated in the Internet platform, is final and binding upon both the seller and the buyer.

2) The buyer can pay for the ordered goods as follows:
- collection upon delivery, or the transfer of funds to the LOVE s.r.o. Company’s bank account. Name of the bank: TATRABANKA a.s., Account No: 2629835231/1100

3) Until the goods ordered are paid in full by the buyer, they will remain in the seller’s ownership.

Article V.
Personal Data Protection

1) Data provided by the buyer in the process of ordering the goods is considered to be confidential, and will not be disclosed to any third party, with the exception of the seller’s partners who facilitate payments or delivery of goods.

2) By placing his/her order, the buyer gives the seller permission to collect the information about the buyer and his/her purchases.

Part II.
Claim Regulations

Article VI. The subject of Claim

1) The subject of a claim can only be for the goods purchased from the seller.

2) The seller is not responsible for any damage caused by unskilled manipulation of the goods. That kind of damage is not covered by the provided warranty.

Article VII. Claim conditions

1) In case of a defect, or suspicion of a defect, the buyer can claim a defect in the goods purchased from the seller provided that the claim is made within a warranty period.

2) The warranty period is 24 months, unless stated otherwise.

3) When making a claim, the buyer has to present the purchase document as well as proof of payment.

4) When the goods are to be returned to the seller during the claim procedure, a “Claim Protocol” has to be completed. The buyer will receive one copy of the Claim Protocol from the seller. The protocol acknowledges the receipt of the goods for claim purposes.

5) In case the defect is covered by the warranty, the process of defect elimination is cost free.

6) The defect repair under the warranty regulations should be done in a timely manner, at the latest within 30 days after the goods are received by the seller.

7) In the case that the defect is not covered by the warranty terms, the buyer can negotiate the terms (price and time) of the repair with the seller.

Article VIII.
Backing Out of the Contract, Replacement of the Product (Consignment Trade)

1) The buyer who does not purchase the goods for his/her business, in compliance with the legal codes in force, has the right to back out of the contract within 7 days following the delivery of the goods.

2) After the buyer’s backing out, the contract is being cancelled, therefore both the seller and the buyer must return or compensate each other for all carried out obligations.

3) The buyer can back out by sending the information about his/her intention to the seller’s e-mail address: mukeke@mukeke.com. The e-mail message should contain the order number, variable symbol and the date of purchase. The original copy of the purchase document should be attached.

4) In case the buyer has already received the goods, he/she should send them to the seller’s workshop so that the seller can evaluate the returned goods’ condition without any unnecessary delay.

5) In case the goods are returned in other that perfect condition (including the package), the buyer is obligated to reimburse the seller mainly for the cost incurred to restore the goods to the original condition, as well as for damage incurred to the goods (incomplete contents, damaged packaging, worn out or soiled products, etc.) On the other hand, in case of backing out of the contract, the seller is obligated to return any sum already paid, or a part of it.

6) The buyer is entitled to a free of cost goods exchange for the same kind of goods. He/she is entitled to backing out of the contract also in the following cases: if the goods have a defect that cannot be eliminated, which prevents the buyer from using them in the way a perfect product should be used; if the product underwent repeated unsuccessful repairs, or if, because of numerous defects, the product cannot be used properly, or the time designated for repair was not kept (within 30 days following the goods’ return for claim purposes).

Part III. Final Provisions

Article IX.

1) The terms which are not treated by this General Terms of Trade document are regulated by the provisions of the pertinent legal codes, mainly the Civil Code.

2) If any of the provisions of this General Terms of Trade document will become or will be proclaimed to be invalid or ineffective, it will not have any impact on the validity or effectiveness of the other provisions of this General Terms of Trade document.

3) The seller reserves the right to change these General Terms of Trade.